The Trouble with Trust: The Dynamics of Interpersonal Trust Building

书籍介绍(英文)

"The Trouble with Trust" poses the question: if trust is considered to be important for successful cooperation, why don’t high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations. This book addresses this problem by providing an in-depth, multi-level empirical analysis of the process by which trust builds up and breaks down in the interaction between people within organizations. The author illustrates how trust works as an interactive and asymmetrical process, how trust is built up against the inevitable occurrence of trouble and how organizational policies and settings affect the generation and maintenance of trust.The key argument put forward in this study is that for interpersonal trust to be built in work relations within organizations, both individuals in the relationship need to have their actions guided by a stable normative frame, in other words, they need to want to continue the relationship in the future. Trust is an important feature of the effective functioning of organizations in all sectors of society and therefore this book will strongly appeal to academics, researchers, students and practitioners with an interest in organizational science, business management and public administration.



“与信托的”麻烦提出一个问题：如果信任被认为是成功合作的重要，为什么不高信任的工作关系占主导地位？部分的解释，作者认为，是它特别困难，建立和保持工作关系的信任。本书通过提供深入的，多层次的过程，信任的建立，打破了在人与人的交往组织内的实证分析这个问题。撰文说明了信任工程，互动和不对称的过程中，如何建立信任是对的麻烦发生的必然性，以及如何组织政策和环境影响的产生和trust.The主要论点提出维持在这项研究中提出，是对人际建立信任关系，在组织内工作，在个人关系都需要有自己的行动，稳定的规范框架为指导，换句话说，他们必须要继续在未来的关系。信任是一个组织有效运作的重要特征，在社会各阶层，因此这本书将强烈呼吁，在组织与科学，商业管理和公共行政的利益学者，研究人员，学生和从业人员。