The Power of a Positive No: Save The Deal Save The Relationship and Still Say No

书籍介绍(英文)

No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us.
But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That’s why saying No the right way is crucial. The secret to saying No without destroying relationships lies in the art of the Positive No, a proven technique that anyone can learn.
This indispensable book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side’s aggression and manipulation; and how to do all this while still getting to Yes. In the end, the Positive No will help you get not just to any Yes but to the right Yes, the one that truly serves your interests.
Based on William Ury’s celebrated Harvard University course for managers and professionals, The Power of a Positive No offers concrete advice and practical examples for saying No in virtually any situation. Whether you need to say No to your customer or your coworker, your employee or your CEO, your child or your spouse, you will find in this book the secret to saying No clearly, respectfully, and effectively.
In today’s world of high stress and limitless choices, the pressure to give in and say Yes grows greater every day, producing overload and overwork, expanding e-mail and eroding ethics. Never has No been more needed. A Positive No has the power to profoundly transform our lives by enabling us to say Yes to what counts–our own needs, values, and priorities.
Understood this way, No is the new Yes. And the Positive No may be the most valuable life skill you’ll ever learn!
From the Hardcover edition.


没有可能是最重要的，当然在最强大的语言文字。每天，我们发现这样的情况，我们不用再说，人们在工作，在家里，和我们的社区，因为没有这个词，我们必须使用，以保护自己和主张每件事，每个人最多，为我们的问题。
但我们都知道，没有错也破坏了人民的疏远和激怒了我们最大的价值。这就是为什么说，没有正确的方法是至关重要的。在不破坏任何关系，他说的秘密在于在不积极，经过验证的技术，任何人都可以学习的艺术。
本书为您提供了不可缺少的积极话说号将告诉您如何维护和保护您的关键利益一个简单的三步法;如何使您没有坚强有力，如何抵制对方的侵略和操作;及如何做到这一切的同时，越来越为是。最后，积极不将帮助你不仅是的，但任何的权利是，一个真正符合你的利益。
根据威廉尤里的著名的哈佛大学课程的管理人员和专业人员，一种积极的表示没有提供任何情况下几乎没有具体的意见和实际的榜样的力量。无论你不用再说你的客户或你的同事，你的员工或您的首席执行官，你的孩子或你的配偶，你会发现这本书的秘密不说清楚，恭恭敬敬，有效。
在今天的高应力和无限的选择，世界的压力让步，说是每天都有较大增长，生产超载和劳累过度，扩大电子邮件和侵蚀道德。从来没有任何更需要